General Contracting Conditions 

Information prior to the contractual process

This website http://www.mediawavestore.co.uk/ is owned by C. MEDIA WSTRADE SL with CIF B66082819 and fiscal address at GUTENBERG, 3 08224, TERRASSA (BARCELONA), acting commercially under the MEDIA WAVE STORE brand. .

The General Contracting Conditions regulate the distance selling relationship between C. MEDIA WSTRADE SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on Data Protection for Personal Character, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

C. MEDIA W.S.TRADE SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, C. MEDIA W.S.TRADE SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is to offer and advertise accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for accessing and contracting through the websites of C. MEDIA W.S.TRADE SL.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a web user to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, C. MEDIA WSTRADE SL informs users that the personal data collected during the registration and subsequent purchase process will be entered in a file under its responsibility, in order to process such actions by the user and manage subsequent actions derived from them. Likewise, C. MEDIA W.S.TRADE SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address GUTENBERG, 3 08224, TERRASSA (BARCELONA) or by email infoespana@mediawavestore.com.

Until you notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use it in order to retain the relationship between the parties.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for confidentially and responsibly treating the identity and password obtained in the registration as a client, not being able to transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section but its management is allowed, and the user can delete those records that he or she considers unnecessary to view.

After the purchase process, the client will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of order completion, please contact C. MEDIA W.S.TRADE SL on the customer service phone number or by email infoespana@mediawavestore.com.

 

Offer and validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations C. MEDIA W.S.TRADE SL offers information on all items for sale, their characteristics and prices. However, C. MEDIA W.S.TRADE SL reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified. 

Warranty

All the products offered on the website have the commercial guarantee of its supplier. C. MEDIA WSTRADE SL has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the establishment of C. MEDIA WSTRADE SL, the after-sales service, by email at support@mediawavestore.com or at points established by the provider itself. In case of doubt, you can contact the customer service telephone number or by email support@mediawavestore.com.

Pricing

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, this would be indicated.

 

Payment methods and order execution 

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any C. MEDIA W.S.TRADE SL server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the supplier and owner accounts will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable to C. MEDIA WSTRADE SL to compensate for the damages and losses caused as a consequence of said cancellation.

Wire Transfer

When selecting the bank transfer, you will receive, along with the confirmation of your order, an e-mail with the bank details of C. MEDIA W.S.TRADE SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by fax, or by e-mail infoespana@mediawavestore.com. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all possible exchange and bank fees are borne by you. In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank of the commissions at source, those bank fees and expenses corresponding to your entity. Otherwise, C. MEDIA W.S.TRADE SL could paralyze the delivery of your order by not receiving the full amount thereof.

Possible exchange and bank fees are borne by the customer.

Paypal

It allows sending payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information in Paypal. http://www.paypal.com.

C. MEDIA W.S.TRADE SL undertakes to deliver the order in a maximum of 24-48 HOURS days, from the day following the order.

The availability of the products offered by C. MEDIA W.S.TRADE SL may vary depending on customer demand. Despite the fact that C. MEDIA W.S.TRADE SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, C. MEDIA W.S.TRADE SL will notify the client by email at the time it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. C. MEDIA WSTRADE SL may give the double option of: supplying the customer without a price increase, a product of similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by C. MEDIA WSTRADE SL within this same period, to pay the amounts paid for the canceled order. In the event that C. MEDIA W.S.TRADE SL does not make this payment within the indicated period, the buyer may claim that he be paid double the amount due, without prejudice to his right to be compensated.

Right of withdrawal, returns and claims

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by notification by telephone communication to 931409429, by sending an email to andrea.verde@mediawavestore.com, sending your letter to our postal address GUTENBERG, 3 08224, TERRASSA (BARCELONA), or through of the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal

 

Return 

The client must return or deliver the product directly to C. MEDIA WSTRADE SL, at the address FEIXA LLARGA, 89 08907, HOSPITALET DE LLOBREGAT (BARCELONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The term will be deemed to have been met if the customer returns the product before the end of the term.

The customer will bear the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. The moment we check that both the item / s, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid. 

Refund

The refund of the amounts received by the customer will be made using the same means of payment used by the customer, as long as the contrary has not been provided.

C. MEDIA W.S.TRADE SL may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return thereof, depending on which condition is met first.

 

Jurisdiction

Likewise, C. MEDIA W.S.TRADE SL reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. C. MEDIA W.S.TRADE SL is domiciled in BARCELONA, Spain.